Terms & Conditions
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
1. Your Holiday Booking
Your booking is direct with the Owners of Wroxham Cottages (Anchor & Riverside Cottages) and subject to the booking Terms and Conditions as set out below. To make your booking, you will be requested to pay a booking deposit of 20% of the hire cost if your holiday start date is more than 8 weeks after the date of making your booking. If booking within 8 weeks of your holiday start date, full payment will be required at the time of booking. In either case, your booking is not confirmed until either your deposit or full payment has been received and your booking has been confirmed in writing to you by the Owners of Wroxham Cottages.
On receipt of your booking deposit (or full payment if within 8 weeks of the start date of your holiday), a contract of hire will exist between you (hereafter referred to as 'the Hirer') and Lesley and Nigel Richards trading as Wroxham Cottages (hereafter referred to as 'the Owners'). The maximum occupancy as advised by the Hirer must not be exceeded under any circumstances without prior written agreement by the owners and receipt of any additional monies where the small party discount no longer applies. At no time must the occupancy of either cottage exceed 8 guests.
2. Minimum Age of Hirer & Single Sex parties
We welcome couples, families and groups of friends but regret that we are unable to accept stag, hen or celebratory party bookings for more than 4 guests where your party is all male, all female or young groups of four or more friends where the age of the hirer (who must also be a guest) is less than 25.
3. Paying the balance of hire
Your balance of hire is due for payment, without demand, no later than 8 weeks prior to your arrival. In addition, we will request your refundable security deposit (where applicable - please see item 10 below) of £150 together with your balance of hire or at the time of booking if within 8 weeks of your arrival.
4. Variations of price
We reserve the right to vary prices without notice. The price of your holiday is however guaranteed once a booking confirmation has been received by you.
5. What is included in the price?
Your holiday hire includes use of the property from 4.30pm on the day of arrival as specified in your booking confirmation until 9.30am on the specified day of departure. Your rental cost includes all bed linen (except for the optional cot) and towels (one bath towel and one hand towel per guest plus a hand towel in the downstairs cloakroom), two tea towels, gas fired central heating, electricity (excluding optional 7kW Electric Vehicle charging) and water. Complimentary WiFi is provided for use by guests including via the large internet connected smart TV. We reserve the right to suspend or cease WiFi service for improper use or for any technical or commercial reason without explanation, liability or cost. Use of WiFi is entirely at users risk and you should ensure that any equipment used to connect to the internet is protected by suitable anti-virus and firewall software. Use of the complimentary guest WiFi access implies that you have read and fully accepted the WiFi Terms of Use.
6. Changes to your booking
After your booking has been confirmed, any changes will incur an administration cost of £20.00 to cover the cost of replacement paperwork. Changes within 8 weeks of the start date of your holiday may incur additional cancellation charges and all requested changes will be subject to availability.
7. Cancellation by you
On confirmation of your booking, a contract of hire will exist between the Hirer and the Owners. In the event of cancellation by you 8 weeks or more before your holiday, your 20% booking deposit will be non refundable and you may be eligible to claim on your holiday cancellation insurance if taken (see item 10 below). Cancellation within 8 weeks of your holiday will forfeit the full hire amount paid (or due) unless the owners can re-let the property in which case only the 20% booking deposit will be forfeit to cover administration and re-letting costs. Optional cancellation insurance is available.
8. Cancellation by us
Should a property suddenly become unavailable for the dates hired by you due to unforeseen circumstances, all efforts will be made to offer suitable alternatives. If this is not possible, then all monies paid by you (the Hirer) will be refunded to you in full with no deductions but the Owners will incur no further liability of any kind. Under no circumstances will the Owners be liable to refund any amount exceeding the amount paid by the Hirer.
9. Liability
The Owners accept no liability whatsoever for any Loss, Damage, Injury or Accident to the Hirer or any member of the Hirer's party or property whilst in occupation of the property or its grounds insofar as this results from proven negligence of the Hirer or any member of the Hirer's party.
10. Security Deposit
Where the number of guests exceeds 4, a refundable security deposit of £150 is payable with your balance of hire. This will be refunded within 10 days of the end of your holiday less any deductions for the repair of any breakages, losses or damage to the property or its contents (fair wear and tear excepted as we do understand that sometimes minor accidents do happen). If you have any breakages, please let us know as soon as possible so that we can make any necessary replacements for the benefit of subsequent guests. Please note that damages and losses are not limited to the security deposit and any costs in excess of this amount will be invoiced and payable in full without delay. The security deposit will also be used to cover any additional costs of cleaning if the property is left dirty or if vacated later than 10.00am on the day of departure.
11. Cancellation and Personal Insurance
It is very strongly recommended that you have adequate personal and holiday cancellation insurance to cover you and all members of your party. This should be suitable for UK self catering holidays arranged independently of a travel agent and should include cancellation protection cover to safeguard you against loss of the cost of your holiday in the event of unexpected cancellation.
Under no circumstances will the Owners be responsible for loss of life, personal injury, medical expenses, accidents, damage to the Hirers property, personal effects or motor vehicle(s) and you should ensure that any insurance covers such eventualities.
12. Pets
1 medium/large or 2 small well behaved pets are welcome at Riverside Cottage at a charge of £25 per pet to cover additional cleaning. Anchor Cottage is pet free. Please note that guests are responsible for the cost of any damages or excessive cleaning charges.
13. Smoking
For the comfort of all guests, smoking is no permitted anywhere inside the premises.
14. Electric Vehicle (EV) Charging
For the convenience of guests, a fast (7kW) Type 2 electric car charger is available at extra cost based upon the actual kWh used to charge your car. This is a non-tethered charger and you will need to bring our own Type 2 charging cable. Payment for charging can be made by credit or debit card or Google Pay and is made using a third party app 'Tap Electric' which can be downloaded free from the Google Play Store or Apple App Store. You can sign up to reduce the rate per kWh by up to 10% or use as a 'guest' without the need to pre-register. The cost to charge will vary slightly based on current electricity supply costs but will always be set to remain competitive. Current charging cost will be shown on the 'Tap Electric' app prior to commencing your charging session.
Important: Please note that it is strictly prohibited to plug any electric vehicle into any of the household domestic three pin sockets at the property. Failure to adhere to this requirement could constitute a serious fire risk as well as risking damage to the household power supply and invalidation of our insurance. We regret that non-compliance would result in the immediate termination of your holiday with no refund applicable.
15. Web Site & literature differences or omissions
Our web site and literature is intended as a guide to the properties and facilities only, and we reserve the right to make changes to the facilities provided or to the properties without prior notice. We regret we cannot accept any liability for errors mistakes or omissions which may arise from any differences between the properties or the facilities provided and our website or literature.
16. Terms of Use of Guest WiFi
Use of the complimentary WiFi is subject to the Terms & Conditions of Use which will be provided with your booking confirmation.
17. Force Majeure
Wroxham Cottages shall not be liable for any loss, breach or delay due to any cause beyond the Owner's reasonable control including though not limited to Act of God, Explosion, Flood, Tempest, Fire or Accident, War or Threat of War, Sabotage, Insurrection, Civil Disturbance or Requisition, Acts, Restrictions, Regulations, Bye-laws, Prohibitions or Measures of any kind on the part of any governmental, parliamentary or local authority, Embargoes, Strikes, Lock-outs, or other Industrial Actions or Disputes. Under any such case the Owners shall be entitled to treat the contract as discharged.
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