Terms & Conditions
By placing a booking with us (the property owner / his/her representative) you (the
lead guest) and your booking party (guests) agree to the following terms and
conditions as set-out. During your stay you agree to abide by the subsequent
conditions as set-out. If you have any questions about booking with us, please
contact us before making a booking.
To place a booking with us the lead guest must be at least 18 years of age. The
maximum number of staying guests per room is illustrated in the room occupancy
details on the website. Where the person making the booking is different to the lead
guest taking up the occupation, the person making the booking may be held
responsible for cancellation, non-arrival and damages as set-out within. Only the
lead guest and the named booking party are allowed to use the property and its
facilities, any third party visitors are only allowed access at our express permission.
To secure any booking we require a deposit to be paid in advance, this deposit
amount is 20% of booking total. A security deposit of £200 is preauthorised on your
card on the day of arrival and released after checkout, if the property is left in a
good condition.
Deposit payments must be 'cleared funds' before a booking can be confirmed.
Deposits are only refundable under the conditions set-out here within.
All guests agree to respect the privacy and peace of all other staying guests,
neighbours and the owners at all times. We reserve the right to cancel a booking
with immediate effect if guests are not honouring this agreement or causing a
disturbance / nuisance to other guests, neighbours or the owners.
1. Check in and Check out
Guests must check-in and check-out by the times stated below;
• Check-in: 4:00pm on day of arrival
• Check-out by: 11:00am on day of departure
2. Cancellation, Returned Deposit & Non-Arrival Conditions
Guests that need to cancel a booking should contact us as soon as possible.
Deposits already paid are only returned in accordance with the following conditions.
• Cancellation made 30 days or more in advance of arrival date = Full deposit
refund.
• Cancellation made 29 days or less of arrival date = No refund issued, full
amount of booking due. Alternatively, a travel credit may be issued with a 6-
month valid period from issue.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason
forfeit their deposit paid and the full amount of the booking will be due. It is
suggested that booking guests take out appropriate holiday / cancellation
insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we
cannot be held liable for circumstances beyond our control and that our liability to
you is limited to the refund of any payment already made.
3. WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the
Internet fairly and appropriately. We may monitor network performance and user
usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the
world wide web, email, messaging, social media, light video / music / media
streaming. It is not intended or ideally suited for heavy media streaming, online
gaming, extensive downloads / uploads. Access to illegal activity or use of our
network for illegal activity is not prohibited and will be reported to local authorities.
4. Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the
course of a booking by any member of the booking party. This includes breakages,
spillages, stains, damage to furniture or fixtures and fittings. Any accidental
damages should be reported as soon as possible in order to minimise damage and
associated costs. Lost keys / fobs / access cards will incur a replacement charge
per key / fob / card lost.
Any lost property, if discovered and found, left behind by guests during a stay will
be held for a period of 1 month. While we will make our best efforts to reunite lost
property with their owners we accept no responsibility in replacing lost items and
encourage guests to ensure they have all their belonging before checking-out. We
may offer to post lost items via recorded delivery at the cost of the property owner,
otherwise collection can be arranged.
5. Smoking
Smoking of any tobacco products, is only allowed in designated areas as sign
posted throughout the accommodation and is in accordance with the Health Act
2006.
6. Pets & Service Dogs
In pet friendly properties we accept up to 2 well behaved dogs. Names and breed
of the dog must be added to the check in form. Dogs must be kept on a lead at all
times.
7. Parking
Where on-site parking is provided guests accept that they park their vehicles at
their own risk.
8. Your Personal Details & Privacy
We are required to keep a register of guests over the age of 16 who stay with us, this
includes full names and nationality, and/or passport numbers, place of issue, details
of next destination if they are non-British, Irish or Commonwealth guests. This is in
accordance with the (Immigration (Hotel records) Order 1972). These records are
kept for a minimum of 12 months and in accordance with the DPA (Data Protection
Act 1998) and the GDPR (General Data Protection Regulation) [which comes into
force in May 2018].
Our policy surrounding the personal details you provide as part of any booking or
enquiry through this website / or third party website, including the privacy of those
details are explained and set out in our Privacy Policy which you can read here.
You accept that any entries you make to an on-site guest book, if available, will not
contain personal information or details you would not want disclosed. Any entries
containing personal details that may fall into the DPA and GDPR may be removed
and destroyed.
9. Our Right to Cancellation
We reserve the right to cancel any booking without compensation, refund or
reimbursement if the terms of these conditions are breached.
01252 339020
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