Terms & Conditions
1. Your Contract
On receipt of your booking deposit (or full payment if within 8 weeks of the start date of your holiday), a contract of hire will exist between you (hereafter referred to as the Hirer') and S. and M. Beer t/a Erequay Boathouse Apartment (hereafter referred to as “the Owner”). Any contract to hire a property listed on this website incorporates the conditions below and is between the Owner and you as the hirer. The contract does not take effect until the Owner despatched confirmation of your booking to you by email. The contract is made in England and is governed in all aspects by English Law.
2. Booking
All Correspondence will be sent to the email address on your booking (or postal address in the absence of an email address). the Owner may refuse to accept a booking at its discretion and will not accept any booking by a person less than 18 years old.
3. Payments
You must make an initial payment when booking. This is 20% of the total holiday cost and comprises your booking deposit in part payment for the cost of your property. It will be refunded if your booking is not confirmed. The balance of the holiday price is due for payment, without demand, no later than 8 weeks prior to your arrival.
If booking within 8 weeks, full payment must be made when booking. If final payment is not received as required, the Owner may cancel the booking and apply charges (see section 9).
Cheques are not an accepted form of payment, and the Owner may recover the cost of any bank charges or other costs incurred in handling returned payments and foreign currency transactions.
Property access information will not be released until full payment has been received by the Owner.
4. Variations of Price
We reserve the right to vary prices without notice. However, the price of your holiday is guaranteed once a booking confirmation has been received by you.
5. Hire Terms
All hire terms are inclusive of VAT and quoted in £ GBP per property per holiday, equipped as described unless otherwise stated. As soon as the booking is confirmed by the Owner the hire terms are guaranteed unless there is a change in the rate of VAT (any such change to be at the discretion of the Owner).
The maximum occupancy as advised by the Hirer must not be exceeded under any circumstances without prior written agreement by the owners and receipt of any additional monies where the small party discount no longer applies. At no time must the occupancy of any property exceed 4 guests. Additional beds are not permitted at any property.
We welcome couples, families and groups of friends but regret that we are unable to accept stag, hen or celebratory party bookings, non family single sex groups or friends where the age of the hirer (who must also be a guest) is less than 25.
6. What is Included in the Price?
Your holiday hire includes use of the property from 4.00pm on the day of arrival as specified in your booking confirmation until 10.00am on the specified day of departure. Your rental cost includes all bed linen and towels, two tea towels, electricity and water. Complimentary WiFi is provided for use by guests including via the large internet connected smart TV. We reserve the right to suspend or cease WiFi service for improper use or for any technical or commercial reason without explanation, liability or cost. Use of WiFi is entirely at users risk and you should ensure that any equipment used to connect to the internet is protected by suitable anti-virus and firewall software. Use of the complimentary guest WiFi access implies that you have read and fully accepted the WiFi Terms of Use which will be provided with your booking confirmation.
7. Alterations by You
After your booking has been confirmed, any changes will incur an administration cost of £35.00. Changes within 8 weeks of the start date of your holiday may incur additional cancellation charges and all requested changes will be subject to availability.
8. Cancellation by You
If you wish to cancel your booking, you must notify the Owner by written confirmation via the email address supplied on your booking confirmation. The cancellation date will be deemed to be the date written confirmation is received by the Owner.
In the event of cancellation by you 8 weeks or more before your holiday, your 20% booking deposit will be non-refundable. Cancellation within 8 weeks of your holiday will forfeit the full hire amount paid (or due) unless the owners can re-let the property in which case the 20% booking deposit will be forfeited to cover administration and re-letting costs.
The Owner may at its absolute discretion either refuse to hand over the property or terminate a holiday where in the opinion of the Owner a person or group is likely to cause damage, distress or annoyance to other persons or property. In such event the Owner will be under no obligation to refund, compensate or indemnify you.
9. Cancellation by Us
Should the property suddenly become unavailable for the dates hired by you due to unforeseen circumstances, all efforts will be made to offer suitable alternatives. If this is not possible, then all monies paid by you (the Hirer) will be refunded to you in full with no deductions but the Owners will incur no further liability of any kind. Under no circumstances will the Owners be liable to refund any amount exceeding the amount paid by the Hirer.
We reserve the right to cancel your holiday within 8 weeks of your holiday start date if you fail to pay the balance of the holiday price within the time stipulated.
10. Hirers’ Equipment
You may not take to the property, portable heaters of any type, lighting equipment or anything which may cause danger to the property, its equipment or its occupants.
11. Injury or Damage to you or your Property
The Owner is not liable for death, personal injury, or loss or damage to you or your property, or any property belonging to or in the possession of you or any member of your party (including any vehicles or their contents parked at the property).
12. Liability
The Owners accept no liability whatsoever for any Loss, Damage, Injury or Accident to the Hirer or any member of the Hirer's party or property whilst in occupation of the property or its grounds unless it is caused by the Owner’s negligence or wilful default.
13. Pets
Up to two small dogs are permitted in the property at a charge of £25 per pet. Please note: pets are not permitted on the beds or the furniture.
Please note that guests are responsible for the cost of any damages or excessive cleaning charges.
15. Smoking
For the comfort of all guests, smoking is not permitted anywhere inside the premises or on any balconies.
16. Modifications and Descriptions
Every effort has been made to ensure that individual descriptions contained in any brochures, on the website or on other platforms are correct. However, the Owner reserves the right to make changes to the facilities provided or to the properties without prior notice. We regret we cannot accept any liability for errors mistakes or omissions which may arise from any differences between the properties or the facilities provided, and our website or literature.
17. Force Majeure
Neither party shall be held liable for failure or delay in the performance of their obligations under this contract, if such performance is delayed or hindered by the occurrence of an unforeseeable act or event which is beyond the reasonable control of either party (“Force Majeure Events”). Acts or events constituting Force Majeure Events shall include, but not limited to Act of God, pandemic events, government intervention, directives or policies. The party affected by a Force Majeure Event shall notify the other as soon as soon as reasonably practicable after commencement of a Force Majeure Event.
18. Disputes
Any dispute, difference or question which may at any time arise out of the contract or the subject-matter thereof shall be referred to a single arbitrator to be agreed upon between the parties (or failing agreement to be nominated by the Chartered Institute of Arbitrators on the application of either party) in accordance with the provisions of the Arbitration Act, 1996, or any statutory modifications or re-enactment thereof for the time being in force.
19. Your Rights
Your statutory rights are not affected by anything contained within these conditions. These conditions supersede all previous issues.
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